Privacy Policy

1. Overview & Who We Are

Cossence (“we,” “our,” or “us”) is a technology services firm helping businesses build and modernize their digital core—from custom software and web platforms to AI automation and search intelligence.

We believe that privacy and data protection are fundamental engineering responsibilities. This Privacy Policy outlines what information we collect when you visit cossence.com, book a consultation call, or submit an engineering inquiry, and how we handle that data with strict confidentiality.

2. Information We Collect

We only collect information that is strictly necessary to evaluate project inquiries, schedule technical consultations, or provide our services:

• Direct Communication & Consultation Booking: When you book a call or reach out via email or form, we collect your name, business email address, company name, website URL, and any initial project specifications or architectural requirements you voluntarily share.
• Calendar Scheduling Data: Appointments booked through our integrated scheduler (Cal.com) collect timezone, selected meeting time, and contact preferences.
• Technical Telemetry & Server Logs: Standard HTTP request logs including browser type, operating system, referrer URL, and anonymized IP address, collected solely for infrastructure security, DDOS prevention, and performance diagnostics.

3. How We Use Information

We use your information exclusively for legitimate business and engineering operations:

• Reviewing your project scope, architecture, and technological requirements.
• Coordinating and conducting scheduled discovery and architecture review calls.
• Preparing proposals, Statements of Work (SOW), and technical roadmaps.
• Communicating regarding ongoing development engagements and support.

4. Client Confidentiality & Proprietary IP

We recognize that businesses share sensitive architectural diagrams, source code repositories, and proprietary product concepts with us during discovery and active engagements.

All client proprietary information, strategic briefs, and trade secrets are treated under strict commercial confidentiality obligations. Prior to in-depth technical scoping, we routinely execute bilateral Non-Disclosure Agreements (NDAs) upon request.

5. Third-Party Infrastructure

To deliver our website and scheduling services reliably, we utilize select, trusted cloud infrastructure providers that maintain rigorous security standards:

• Cal.com: Embedded calendar infrastructure for consultation scheduling.
• Cloud Hosting & CDN: Secure global edge hosting and SSL/TLS termination.
• Enterprise Email: Encrypted mail delivery for client correspondence.

6. Data Retention & Security

We implement industry-standard administrative, technical, and physical safeguards to protect information against unauthorized access, loss, or alteration. We retain inquiry information only as long as necessary to fulfill the communication or contractual purpose for which it was gathered.

7. Your Rights & Contact

You have the right to request access to the personal data we hold about you, request corrections, or ask for complete deletion of your contact records from our communication systems.

For any privacy inquiries or data requests, reach out directly to our engineering desk at: